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Nonena · ‎14-09-2025

I had an eSIM card, but I lost my phone. Now I can’t log in to the app because it asks for mobile confirmation, and I don’t have my phone. I need a new SIM card, but I’m abroad at the moment. What should I do?

XRaySpeX · ‎14-09-2025

For a lost SIM you need to order a replacement SIM for £1.50 by phoning CS for one as you can't get into an EE Store. It will come as a Combi-SIM with all 3 sizes as push-outs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX · ‎14-09-2025

For a lost SIM you need to order a replacement SIM for £1.50 by phoning CS for one as you can't get into an EE Store. It will come as a Combi-SIM with all 3 sizes as push-outs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎14-09-2025

If you are abroad with a faulty/lost/stolen SIM, you should unfortunately consider yourself offline until you return to the UK.

An eSIM can only be replaced when your phone has a network connection. A pSIM can only be replaced via your billing address or physically in an EE retail store with photographic ID.