24-11-2024 11:10 PM
Hello
I was told that my e sim would be active at 5pm today, not received any text or email, instead my physical Sim has been blocked , e sim had not been activated either,
what am i supposed to do , any help will be much appreciated
26-11-2024 09:13 AM
HI @Ma19681
Welcome to the community.
Has the eSIM gone live yet?
When you say the physical SIM was blocked, was it disconnected from the network completely? Normally that would be a sign that the new SIM or eSIM is going live.
Michael