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Esim

Ethan40
Visitor

‎02-12-2022 08:50 PM

Trying to activate my esim but neither phone has service to receive the code to activate it have no clue what to do as I can’t get no service and the only way I can use my phone is when connected to the Wi-Fi 

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎02-12-2022 10:28 PM

@Ethan40  Sounds like you didn’t used the correct procedure to transfer your eSIM from one phone to another. You now need a replacement Sim card and to do this you can go to any EE store with photo ID to request a replacement sim or you can call customer services. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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