Esim

Vonny13 · ‎21-07-2022

I know this a dumb question but I have upgraded my phone and have converted to an Esim all good.

Do I still need to insert my physical sim as well ??
I have one phone and one number

Thanks😀

Schockwave · ‎21-07-2022

Welcome to the community,

The whole point of E-Sim, it replaces your SIM card, but also, if the phone also has a SIM card slot, allows for you to enable another number on your phone, so as you have enabled the E-Sim you do not need to use the physical SIM card.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎21-07-2022

Hello @Vonny13 ,

Welcome to the community,

The whole point of E-Sim, it replaces your SIM card, but also, if the phone also has a SIM card slot, allows for you to enable another number on your phone, so as you have enabled the E-Sim you do not need to use the physical SIM card.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Vonny13 · ‎21-07-2022

Thanks for the reply and for clarification 😄

Schockwave · ‎21-07-2022

@Vonny13 , you are welcome, glad I could help, thank you for coming back and letting me know, the answer helped you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.