Esim issues

Lancilou · ‎21-06-2025

Hello. I've noticed that my ESim has been wiped off my phone, my mobile and broadband bills are up to date but I keep getting a message saying my account has been suspended. Can anyone shed any light on this for me please?

Northerner · ‎21-06-2025

Hi @Lancilou

There is no account access on these forums. You'll need to speak to EE CS on 150 or via the contact us

https://ee.co.uk/help/contact-ee

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎21-06-2025

Hi @Lancilou

There is no account access on these forums. You'll need to speak to EE CS on 150 or via the contact us

https://ee.co.uk/help/contact-ee

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.