Sim 1 not privisioned

[Shabby786]

Why am I getting this, I can't ring or message or  receive calls and texts 

[bristolian]

The SIM that's in your phone's SIM-1 slot is not live - thus it's not permitting a network connection. That has predictable consequences for calls & texts.

Is this a recent problem? Are you in the UK or abroad? Are you on pay-monthly or PAYG? Is your SIM in slot-1 or slot-2?

[Shabby786]

Yes I'm in the UK,  it just happened a today it was working fine on Thursday 

[Shabby786]

I was on a pay monthly plan and sim is in slot 1

[Northerner]

Hi @Shabby786 

Tried restarting your device. 

Do you have an esim or another SIM as well in the device.

Thanks 

[Shabby786]

I restarted my device, no other sim just the one in slot1

[Shabby786]

My contract was cancelled and I wanted to go back to pay as you go, but EE has deactivated my sim, how do I re activate it, I can't even ring or anything 

[Shabby786]

Need help, I wanted to go back to PAYG  why hasn't this been done 

[Northerner]

Hi @Shabby786 

Well that explains it then. You could have mentioned this in your original post. 

You'll be receiving another SIM as that means your original one is cancelled, these are sent second class by post. 

Thanks 

[Peter_W]

Hey there @Shabby786!
Thanks for reaching out to us here on the Community 😊

It's certainly possible for us to switch a contract over to pay as you go and keep the same SIM, but like @Northerner has mentioned it could be a case where we've activated the number on a new SIM. 

If you have a landline, or can call from a friend / family member's phone, I'd recommend giving our team a call, and they'll be able to say for sure what's happening with this switch. 

Peter