Esim confusion

[PaulZR]

Hi there

New to EE customer here, switching from Sky mobile. Obtained a PAC from Sky, provided it to EE as part of the sign up process.

I have requested an eSIM and understand that there should be a confirmation email with instructions on how to download this. It has only been an hour since I completed my order, but I have yet to receive an email with eSIM instructions. 

From some Google research, I have seen some commentators suggest that the eSIM can only be activated once a physical SIM card is received from EE and inserted into the phone. Surely this is not the case? Can anyone enlighten me?

Many thanks, Paul

[Northerner · Accepted solution]

Hi @PaulZR 

Pac code transfers don't happen over the weekend and therefore at best you might hear Monday. 

Thanks 

[PaulZR]

Ah, understood. Many thanks.