ESim Problem

[JJ1872]

 

I’ve currently had my Apple Watch nearly 12/13 months and all was working fine up until few months ago when I changed phone and now I can’t get my Apple Watch to work without having my phone close by ie phone calls, text messages etc coming through . I’m getting the error of ESim failed to download etc. I have attached a few pictures for info have tried also calling EE few times and been told just to wait the 4 hours it’s suggesting but still nothing . Surely someone on here can help please as I’m paying for a service I can’t use which is so annoying .

thanks in advance 

JJ

 

 

[Chris_B]

@JJ1872  Turn Wi-Fi off on both devices. 

[JJ1872]

Thanks Chris but still nothing seem to be getting this now see pic attached and nothing happens at all .