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ESIM accidentally deleted

ohameed
Visitor

‎17-12-2022 07:31 AM

Good morning,

I accidentally deleted eSIM from my iPhone 13, trying to install a travel eSIM. Although the physical SIM still in my device I have lost all connection to EE network. I attempted to download new eSIM on the website, but in order to activate it I needed to receive PIN number via text message, obviously impossible as the network is daed! Any quick fix that I am missing, or should I just contact costumer service? 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎17-12-2022 07:56 AM

@ohameed  You now need to request a replacement SIM card.   You can do this via calling customer services and it’ll be posted to you or you can go to an EE store and request a replacement there.  You’ll need photo ID with you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Eyyyy_
Visitor

‎08-07-2023 12:49 PM

So I went to an EE store to have my esim fixed, I have my residence permit with me, but they said that they need a passport. 🤦‍♂️

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Katie_B
EE Community Support Team
In response to Eyyyy_

‎08-07-2023 01:36 PM

Hello @Eyyyy_. 

The EE Store will only be able to accept Passport or Drivers License as photo ID. 

Katie

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