Thanks Leanne,
My number is still now that of the other person on my account, and in fact EE has just sent a congratulatory text saying that they’ve changed my network settings to reflect my new role. It makes zero sense. My dad was the previous account holder, he had a stroke, a guy took us painstakingly through the whole process of making me the account holder instead (i was already the bill-payer), and during this process i made it clear that we wanted to to keep our original phone numbers. Whole thing completed, credit check and all, but then i got an email from EE that seemed wrong, so i called back. Turned out the guy had simply made me the account holder of a new, private account, and my dad now just had to fend for himself. So then this perfectly nice man spoke to my father again and my father said nothing about ceding his phone number to me, but i was supposedly made the account holder of an account that he shares with me. i canly access EE with HIS email address and password, however, and now my phone number is gone too, and my phone doesn’t work for anything but internet and whatsapp. Would love any suggestions, as i can’t call 150.
