I ported my Sim from Vodafone to EE and was send out a new sim. Their first screwup was with the delivery being made to the opposite block of appartments. Fortunately, the guy they delivered it to is a work colleague in my own team and was able to hand me the sim the next day.
I put the sim in the phone and it doesn't work so I go the store after 24hrs and they try to sort it out. The guy checks the database and says the phone number they send me belongs to a completely different person and that my vodafone sim has never been ported. Which is true, since I still have the Vodafone sim running in the background. He tries to do something extremely hopeful and says if it works the sim should start the next day, because the store couldn't just give me a new sim in my case (Which is fine, I mean no offence to him since he atleast tried to help and connected with the customer service himself). I waited there for around 30 minutes after work for this.
Next day, the sim still isn't working. I went to the store again to tell them this and the lady says this, please mark the exact words, 'the store cannot do anything about this. You'll have to call customer service youselves'. This is not the response they should be having when a customer visits their store. I didn't say anything on the day, because I didn't mean to disrespect someone right then and there.
Next day, I give a call to customer service phone number that was sent to me with the sim, and they say this is the wrong service and can't help me. I would have to call another number. If it was wrong, why would you send it to me in the first place? I didn't get the number on my own, its on the bill they sent with clear words, in case you want to cancel the order in the next 14 days, call this number from another mobile. He gives me another number though, and I hopefully give them a call and the response? 'We cannot do anuthing about it now cause our systems aren't working at the moment and we do not know when they'll restart'.
