E-sim to Physical sim

[Blackmonty]

Hi, I rang EE last Monday to convert my e-sim back to a physical sim. But I clarified first of my signal will be lost due to the change but the operator said "No, as your account will not be deactivated"  hence I push through with the change. But now, I don't have any signal on my phone. Can someone please advice me on what to do as I don't know when the physical sim is going to be delivered. Thank you

[Chris_B]

@Blackmonty   There’s nothing you can do except wait for the sim to arrive.  Sims are sent out Royal Mail 2nd class. 

[bristolian]

You can only have one SIM active on a given number at a time. There's a good chance your new SIM will arrive pre-activated.