E SIM NOT ACCEPTED

Rockinandy1962
Explorer

‎27-10-2022 12:37 AM

Hi i have an iPhone 14 pro max 

I ordered an e sim which came to my home address 

I used my camera to scan the image 

but I get a pop up saying this e sim has expired or already used 

I’m using my sim at the moment in my iPhone works perfectly 

does anyone please know how to make my iPhone work with an e sim 

because when I say use e sim it comes with a pop up saying connect to a phone or scan code those are the only two options that I get tried both nothing works 

Any help will be much appreciated 

thank you 

 

0 Helpful
2 REPLIES 2
Rockinandy1962
Explorer

‎27-10-2022 12:42 AM

Hi i have an iPhone 14 pro max 

I ordered an e sim which came to my home address 

I used my camera to scan the image 

but I get a pop up saying this e sim has expired or already used 

I’m using my sim at the moment in my iPhone works perfectly 

does anyone please know how to make my iPhone work with an e sim 

because when I say use e sim it comes with a pop up saying connect to a phone or scan code those are the only two options that I get tried both nothing works 

Any help will be much appreciated 

thank you 

 

0 Helpful
Christopher_G
EE Community Support Team

‎27-10-2022 09:00 AM

Hi @Rockinandy1962

Welcome to the community.

I'm not sure how it would have expired/used by someone else. It sounds like you may need to order a new one or pop into an EE store for a replacement.

Chris

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