I had an old digital micro sim in my ee old phone for years then the screen went and went into ee shop to purchase a new phone iPhone air esim model was recommended and sold to me.
I have since then had no phone for 4 weeks and keep getting fobbed off , i cant swap the esim sim for my digital sim because it requires you to have the old sim in a phone & activated and online to send a pin via text, they have blocked or cancelled the original digital sim, says no service keep getting fobbed off with wrong information on downloading the esim to activate it ?? am i right in saying this cant be done without the old digital sim in a phone activated and online to be able to activate the new esim to the new phone ??
I been on a roundabout for weeks and still no phone !!!
