02-01-2024 01:33 PM - last edited on 02-01-2024 03:51 PM by Christopher_G
Hi,
I have deleted my eSIM card on my new iPhone 15 pro instead I wanted to use my old phone iPhone 13 Pro Max. I have ordered new SIM card to use on my old iPhone 13 Pro Max unfortunately the SIM card is not working
could you please help me.
Could you please contact me via email
XXXXXXXXXXXXXXXX
Thank you
[Mod Edit: Removed email address from public post]
02-01-2024 03:52 PM
Welcome to the community.
Was it a new eSIM that you ordered or a physical one?
Chris
02-01-2024 06:05 PM
02-01-2024 06:06 PM
Have you received the replacement physical SIM card, @FaizaKullaten?
Chris
02-01-2024 06:23 PM
02-01-2024 06:34 PM
OK, thanks @FaizaKullaten
If you give our Mobile Care team a call, they'll be able to register it manually for you.
Chris
02-01-2024 06:42 PM
02-01-2024 06:55 PM
There isn't an email address for customer services, @FaizaKullaten
You'll need to either contact us from another phone, or through a VoIP service, such as Skype. You could also try popping into your nearest EE Store for help.
Chris