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Data stopped working

laiapuig
Explorer

‎03-12-2024 03:14 PM - last edited on ‎03-12-2024 04:38 PM by EE Community Moderator

Hi,

I'm in a similar situation, with the difference that I had data up until this morning and then suddenly it stopped working. I haven't received any message regarding the transfer of my previous network number to EE.

I've tried various things I've seen in the community but nothing. I can't call 150, every time I get an automated message saying the number is incorrect.

Could someone help me?

Thanks.

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎03-12-2024 04:19 PM

@laiapuig post has now been moved into a separate thread. What are the "various things" you've tried, that haven't worked?

When was your number due to port-in? Can you make & receive calls?

You can contact EE-CS on 07953 966150 from any working phone.

0 Helpful
laiapuig
Explorer
In response to bristolian

‎03-12-2024 04:56 PM

Hi,

I went to EE on Saturday and they said it would take 1 working day to port-in. I can't make nor receive calls, nor send SMS.

I've tried re-starting my phone a number of times, I have disabled to Automatic connection to EE network and selected it manually, and I have checked my VPN profiles (I have none from my previous network).

What else could I try? I can't call any numbers from my phone and have no access to other phones at the moment.

Thank you.

0 Helpful