Changing network provider on old device

familyhogan66 · ‎30-06-2023

Have inputted a Free SIM card (French network) in my old device. It’s telling me the SIM card is not supported, and that the current network provider (EE) needs to unlock the device. Please could someone help?

Alex_M · ‎30-06-2023

Hi @familyhogan66 ,

Firstly, obtain the device's IMEI by typing *#06# into your device's keypad.
You may need to press the call button after doing so.

You can type your device's IMEI number into this page to unlock your device.

See this help article for more information.

Thanks,
Alex

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View solution in original post

XRaySpeX · ‎30-06-2023

You can just apply for unlocking by using the Unlocking your device form and giving its IMEI no., which you can obtain be dialling *#06# into its keypad.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Alex_M · ‎30-06-2023