Cant activate esim

ser_dro
Visitor

So I transferred esims between phone and it said nothing about needing to keep the original number to activate it after, not knowing I deleted the number off the phone A  as I thought that would be the reason the sim card was not activating on Phone B now i went back and its asking me to verify the e sim change by number but neither phone has the number, the 24/7 chat isnt replying to me for some reason and I need this urgently.

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@ser_dro  You’ll have to call customer support tomorrow morning now.   Moving a number from an eSIM to a different eSIM will require a confirmation text sent to the first device.  It’s called security as obviously you wouldn’t want someone to try and take over your number. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.