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broadband compensation were do i find it ?
where do i find my compensation credit on my account ????
Unaware of signing contract with sim only
I was with EE/T-Mobile for 20 years (T-Mobile before they changed over to EE), in the last few years I became increasingly frustrated with the customer service and enormous bills. I moved to Sim-only with NO minimum term, this was around £15 a month ...
Still getting contact and bill queries for ended contact
I'm still getting contact from EE regarding a contact I ended many months ago. I've cancelled the DD and still getting letters saying I must reinstate it. Trying to find an email contact as phoning is not easy with work commitments. Obviously my a...
Top up and bundle renew get immediate text saying it's ended
Hi for the last month and this month I've topped up my bundle , today was automated i received the confirmation text then an hour later I get a text saying my renewal has ended and I will be charged for all texts calls and roaming this has happened f...
Very low speeds - Mobile Broadband 5G/4G
I have 5G connection, 3 bars, but very low speeds 3.73 Mbps download and 0.91mbps upload. I was quoted about 100-150mbps for both.While download speeds can be faster upload speeds never get above 5mbps. I've tried moving the router around to get bett...
EE TV Pro Box
Received this today as a replacement for ailing BT TV box. Set up generally OK but can't access Netflix because of YVM105 code issue which is apparently related to BB connection. I've unplugged both the box and router as advised in the error code i...
Resolved! Unable to see bills for mobile or broadband
I’ve been with EE since mid February 24 and I still can’t see my bills on the app. I keep getting EE phoning me to say that they have now resolved the issue and I should be able to see them in a week or so ( I think this is just a get out of the issu...
Caller identity - number seen even when turned off?
I set 'Send my caller identity' to 'off', but the person I was ringing was able to see my number.I tried ringing a couple of other numbers to check and their display said 'private number' or 'number withheld' which is what I would expect.Can anyone e...
Urgent help
Hi I’m currently abroad outside of the EU, I can’t access my account online or via the app due to an error with date of birth that I tried to sort before going away. The adviser said it’s a common error and will try to sort it once I’m back. so my di...
EE Tv box and AV receiver
I currently have my EE tv box connected to my Denon av receiver using the hdmi in port with the receiver output connected to my Samsung tv using an hdmi cable. I also have a fire cube connected to the receiver. I can control the tv and receiver using...
