Cannot complete transfer due to "Please make sure you enter the right code."

[PotatoHulk]

When I visit ee.co.uk/transfermynumber I am prompted to enter my PAC.

After doing that, I am prompted to select my new EE number from a dropdown, and enter my old BT number (that I want to keep).

After doing that, I am taken back to the PAC screen with the following error message:

Please make sure you enter the right code. Your PAC will look like ABC123456. Your STAC will look like 123456ABC.

If I go ahead and re-enter everything, I am taken back to the same place.

My PAC is in the correct format, I double-checked it on bt.com. I double-checked all the numbers.

How can I proceed with the transfer?

[elaine102]

I'm having the same problem with the porting form, keeps saying "Please make sure you enter the right phone number. It must be a UK phone number and start with 07."

[Leanne_T]

Hi @elaine102 

Thanks for coming here. 

Have you already provided the PAC when setting up the contract? 

Which network are you transferring your number from? 

Thanks.

Leanne 🙂

[elaine102]

No, I ordered a free sim card and I'm following the instructions that came with it. Transferring from o2. Thanks. 

[Leanne_T]

Thanks @elaine102 

Have you put the EE SIM card in a device to register the SIM on the network? If not, can you try this and then try and complete the form? 

Leanne.

[elaine102]

I have yes

[Leanne_T]

Thanks @elaine102 

In this case, please call us on 150 from the EE SIM and our mobile guides will take the details and help you get the transfer set up 🙂

Leanne.

[elaine102]

Will do. Thanks 

[Leanne_T]

No problem @elaine102 

Leanne 🙂