Cancel surplus sim - online

[BlueDun]

I have a new contract which provided more than 1 sim card. I now have 1 that will not be required and I wish to cancel it online. I tried phoning but the wait times are too long. Is it possible to cancel online please?

[Alex_H · Accepted solution]

Hello @BlueDun,

Welcome to the EE Community

If you are just requesting a standard disconnection where you are not joining a new provider you would need to call and put in the 30 days notice, there is no option to cancel online this way.

If you are joining a new provider but not wanting to keep the number, you can generate a STAC code online to give to the new provider to cancel it without transferring the number. If you are moving to a new provider and wanting to transfer the number you can get a PAC code instead online to give to the new provider to cancel that way.  

You can read in more detail about cancellations on our page here How Do I Cancel My Contract with EE? | Profile Help | EE

Alex