Cancel injustice contract

[birdy_birdday]

My phone was stolen last Friday, so I went to the nearest ee shop to get the new replace sim for my old pay as you go sim. I did not want to have any contract because I have to leave UK in few days. So, I signed for the new sim which they said it pay as you go sim replacement for my old sim. It’s also my false that i did not read everything carefully before signing because it’s very busy, the police was coming, and a lots of thing to do. 

The problem is that I have to close all UK account and go back to my country. It means that I cannot pay for any contract because I have no any UK card or account right now and I have not paid for the contract because it happened only 2 days ago. Can I cancel this injustice contract without any fee? 

[Leanne_T]

Hi there @birdy_birdday

Welcome to the community. 

Do you know how long the contract is for? 

This will show in your My EE account. 

Speak soon. 

Leanne.

[birdy_birdday]

Contract for 1 year

[Leanne_T]

Thanks @birdy_birdday

Please give us a call on 150 and the team will get this looked into for you and see what they can do to help. 

Leanne 🙂

[birdy_birdday]

Thank you for your help. I have called 150 and found that they cannot do anything for my case except going to the branch. So, I would like to complaint and suggest anyone to be caution with this ee branch (tottenham court road).

[Leanne_T · Accepted solution]

I'm sorry to hear this @birdy_birdday

You can find information on submitting a complaint on our Complaints code of practice, Help page 🙂

Leanne.

[birdy_birdday]

Sorry for late update.

I have been contacted with ee customer resolution team, Kelly (sorry if I spell your name incorrectly). She helped me to switch from the monthly contract to PAYG. I really appreciate in her help. 

[James_B]

I'm happy to hear Kelly was able to help @birdy_birdday

Thanks for the update. 🙂

James