Can't find my PUK code

[Empyrean1]

I want a PUK code to port my number. when I log into my account I don't have a menu option or a Manage Device option. I don't want to hang on for 30 minutes waiting for someone to answer my call. Surely there's an easier way than this? Maybe I could SMS???

[Leanne_T]

Hi @Empyrean1 

Thanks for coming to the community. 

You won't need a PUK code to transfer the number, the PUK is to unlock the SIM card if this is blocked. 

If you wish to transfer the number you would need to request a PAC. You can text 'PAC' to 65075.

For full details please see our What is a PAC Code and How Do I Request One? Help page. 

Leanne. 

[Empyrean1]

Hi Leanne

Apologies I realised that after I'd pressed "send" and couldn't edit it.  I've tried SMS to 65075 and get a message saying I need to get a premium setting to text to that number. All I want to do is port my number...

[Leanne_T]

No problem at all @Empyrean1 

In this case, you would need to call us on 150 and the team will provide the PAC for you to transfer the number. 

Leanne.

[Empyrean1]

Can't wait 30 minutes hanging on for somebody to speak to though. It might help if I din't have to listen to that awful music

[Leanne_T]

Hi @Empyrean1 

I am sorry this is taking time for your call to be answered as soon as an agent is available they will be happy to help. 

Leanne.