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Can't activate esim

dwm7011
Visitor

‎27-12-2022 03:05 PM

Accidentally created esim when setting up new iPhone 14.  Physical sim was deactivated, but esim needs activating.  Needs to receive a text to activate the esim.  How do I do this when the phone is not connected to a mobile network?  

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎27-12-2022 06:43 PM

@dwm7011   You now need to order a replacement SIM card.   You can do this by calling customer service obviously from a different device or by going to an EE store with photo ID. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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