Can't activate eSim

[_MrR_]

Hi there,

Had this problem a few weeks ago with a friend but fixed it by going to the EE store. 

Now same issue for my parents, put a new EE sim in the phone and then created an eSim via the app. 

Downloads fine, but then when sending the text with a activation code. It arrives but isn't accepted. 

Anyone else had this / know how to fix?

[JordanTA]

Hi there

Just for anyone new visiting this thread with a slightly different eSIM problem, then please make sure you visit our dedicated eSIM page. 

Set up and use an eSIM | Mobile Help | EE

[Holiam2024]

Same problem for the second time - this time I lost my phone, got. new one yesterday try to activate it all day but wants to send the verification to your old number which you no longer have access to - this is not rocket science.

Vodafone was way better a dealing with this, then send you a QR code in a PDF document password protected but your DOB - 2 minutes later you are online.

EE - your product are good when they work, but trying to get to speak to someone when then don't is crazy.  How many time I call up with a PAYG EE sim on 150 to be told just press 1 and one of our team will get back in touch with you within 15 minutes - 15 days more like.

I got full fibre broadband and mobile - and now thinking I should have stayed a vodafone

[Leanne_T]

Hi there @Holiam2024 

I am sorry you have lost the phone and need a new eSIM. 

If you get in touch with our mobile guides by calling 150 and selecting option 2 to speak to a guide, or pop into an EE Store with photo ID the team will help you with a replacement eSIM. 

Thanks 🙂

Leanne.