Can’t activate e-sim after switching phone

[DanielBall7]

Hi all,

I got a new phone yesterday and I can’t activate my e-sim on it. I tried during the initial iPhone process however it didn’t work. I would call EE, but I can’t because now my old phone and new phone have no working e-sim.

I tried using the webchat but it won’t connect me to anyone. Does anyone have any idea what I need to do? Or how to get through to discuss via web chat?

Thanks. 

[Schockwave · Accepted solution]

Hello @DanielBall7 ,

Welcome to the community,

You can ring customer service by using Skype, see my signature.