Broken SIM card

[LS68]

Can I order a replacement SIM card online 

[XRaySpeX · Accepted solution]

Not for a damaged SIM. Take phone & old SIM into an EE shop with Photo ID & they'll transfer number, any SIM contacts & credit if applicable to a replacement SIM of correct size for free or order a replacement SIM for £1.50 by phoning CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.

[LS68]

Not very helpful when I don't stay beside  EE shop 

[XRaySpeX]

@LS68 : But can't you stay besides a phone?

[Peter_W]

Good morning @LS68

Welcome to the EE Community 👋

SIM replacements can often carry a fraud risk, so we have quite a few security measure is place with this process to protect our customers. 

It is possible order a replacement online then activate it yourself, but you'll need a connection on your existing SIM to receive a one time PIN before we can activate the new one.

If this isn't possible, the options @XRaySpeX mentioned are going to be your best bet.

You can find all the details you need, including a link on how to find your nearest store, in our help article here.

Peter

[LS68]

Thanks 👍🏻

[Peter_W]

Cheers @LS68.

Please let us know how you get on 😊

Peter