I was trying to negotiate a better broadband deal with BT but as this wasn’t happening i chose to leave! So, although I didn’t really request it, the operator decided to end early our contract with BT mobile and transfer us to EE.
We were assured at the time that when sims came all we would need to do was insert sims and phone each other then our old numbers would be kept. We were not given the PACs as staff member said she’d dealt with all that and sent them to EE when moving our contract.
Unsurprisingly this hasn’t worked and I don’t know what else to do. We’ve had to put BT sims back in as we can’t be without our mobiles as they’re needed for work and contact with a vulnerable child.
