Are online SIMs preloaded

CallumHull13 · ‎25-07-2023

I have ordered a SIM online and I have put it into the phone and snapped my old one. I have no signal to get a code to activate and can’t put my old one back in.

Can anybody help me?

CallumHull13 · ‎25-07-2023

Hello James,

everything is all sorted now thank you. I was getting a bit stressed out because I had no way of activating but as soon as I got off the chat with someone the data came on and it’s working now. The number will transfer over in the next couple of days

View solution in original post

XRaySpeX · ‎25-07-2023

Did you order it from EE? Did you pay for it? How much?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

CallumHull13 · ‎25-07-2023

I ordered it from EE, I haven’t paid for it yet and I’ve already filled out my PAC code in the ordering process online.

James_B · ‎25-07-2023

Hi @CallumHull13,

Welcome to the EE Community. 🙂

If your transferring from another network with a PAC code, you won't need an activation code. Are an existing EE customer and ordered a new SIM instead of a replacement?

James

XRaySpeX · ‎25-07-2023

Ah, so you are taking out a contract? The contract plan will have set amounts of allowances.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

CallumHull13 · ‎25-07-2023

Hello James,

everything is all sorted now thank you. I was getting a bit stressed out because I had no way of activating but as soon as I got off the chat with someone the data came on and it’s working now. The number will transfer over in the next couple of days

James_B · ‎25-07-2023

That's great news @CallumHull13, thanks for letting me know. 🙂

James