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Community Activity
Upgrade Problems
I've been trying to upgrade as I have a message saying " YOU CAN UPGRADE FOR FREE" I'm on a NO Frills Sim 25g Tarrif. (Old BT) I've no problem changing to a newer EE tariff with a phone. However when I pick a phone it says " it looks like there are ...
EE TV Box Pro App Issues
Has anyone else been experiencing problems recently where apps on the EE TV Box Pro keep randomly crashing when watching something? No warning, no error messages, the box just goes back to the home screen.I noticed the Now TV app has had an overhaul ...
Devices disconnecting every 5 minutes
Hello . We switched to EE in October from Sky and have had disconnection issues from the WiFi hub since it was installed. ( Essential Fibre 36 ) The lights on the hub never change but basically we will lose connection every day several times a day. S...
Upgrading sim only
Hi, I’m currently on a sim only contract. Looking at changing it to sim + phone contract. If I was to upgrade now would I be charged for the contract on my normal date or would I be charged when I receive the device?
Don't have network in my home
Hello can you help me i still dont have network in my home i have a small baby i still have time to pay my bils thats i dont now why my connect is not working Marta ******* ************** [Mod edit: Please do not share personal details as your post...
Really poor upload speed
I have the mobile 5GEE broadband mobile router. Download is over 200mbps in Surbiton on the edge of London but upload is less than 1mbps. I don't know why it is so slow. I am using 2 external aerials plugged into the back and have tried resetting the...
BT remotes with voice control
There are several remotes advertised offering voice control for the EE TVpro box. I bought one but it does not work. Spent quite a lot of time with an EE adviser who seemed to find it hard to understand that it did not work. Gave up in the end. Trawi...
PAYG 35 pack
Hello I want to move from the 20 pack to the 35 pack, however the 35 pack says -1024kb for data. Instead of unlimited. Is this pack unlimited data. Thanks
EE Smart Hybrid Connect WIFI - Ethernet Port Purpose
Hi there, I recently renewed my BT/EE Fibre package and as part of the new package, I was supplied with an EE smart wifi unit (SW10A) and an EE smart hybrid connect WIFI unit (HC10A). Both of these units have a single ethernet port on the back of th...
Resolved! SIM Question
Hello, I bought an 8GB SIM card plus 500 minutes and unlimited texts. So there's no subscription, no out-of-bundle charges or other fees?
