The EE Community

Smart Hub Plus SH31B Router Firmware changelog

Hi,Just thought it might be worth putting up a list of all the firmware rollouts for the Smart Hub Plus SH31B Router that have happened in the past year or so to see if this adds/removes functionality or fixes/introduces any bugs to the routers.Last ...

Broadband test speed not working

Hi I switched to full fibre from virgin media on Tuesday the 8/4/2025  when I try to test my router’s speed via the EE speed test on the app it always fails saying the fault is on there side.The safe search is also not working.Can anyone give me some...

How can I find a monthly bill for my internet

I’ve paid my bill via the app and it’s still showing unpaid

I’ve paid my bill and it’s took the money out of my bank account but as I paid it came up with and error and on the app it says unpaid. Can anyone help. 

How do I call them when I'm currently in Australia and my phone no longer allows me to call the UK??

Add on

I would like add an add on on the sim card i am using now asap

Renew subscription

Hello i wanna renew my subscription 

whenever I go to upgrade my broadband I get an error

hello,ive tried talking to support they just tell me to call sales to hear their deals. ive logged a complaint that no one replies to.I got an email upgrade broadband early for great deals. but whenever I go via the email, or upgrade through myEE etc...

App

App won't let me in

5g

I’ve changed my plan so I have the full works plan that takes effect immediately. I’ve gone to use my 5g as normal in the UK (keep in mind I have unlimited calls text and data) and not working. When I go onto my EE plan says I have 0 MB of 0MB left a...