Added 2 SIMs to existing Broadband Plan - only 1 showing?

[StuMcBill1]

Hi,

I'm an existing Broadband customer, and decided to port both my wife and I's numbers over from Vodafone, taking advantage of the existing customer discount.

I logged into my account, and went through the process of my line (entering phone number I want to keep, PAC code, bank and card details etc), confirmed this and got a confirmation email, with confirmation number.

I then went ahead and did the same process (still logged into my broadband account) for my wife's phone number, again I received a confirmation email with confirmation number.

Today, I have received an email confirming my direct debit details, and can see my details in the myEE app.  However, we have not received an email confirming her direct debit details, and I can't see any reference to this in the myEE app.  

Is there a chance that this hasn't gone through correctly?  I tried to call EE (sales) to discuss this, but they are closed for the Bank Holiday, so will likely try again tomorrow, unless anything changes.

Thanks,

Stewart

[XRaySpeX]

As you did both orders under your own EE a/c both contracts are in your name & are billed on a single combined bill. Hence only 1 DD.

Had you ordered hers under her EE a/c or not logged in at all it would be a separate contract from yours & would not attract the BB multi-benefits.

[QuantumEcho]

There could have been a glitch during the process, especially since you were still logged in under your account. I’d definitely recommend trying again tomorrow when they’re open, just to make sure everything went through properly. It might just be a delay, but better to double-check. Hope it gets sorted quickly!

4o

[StuMcBill1]

Thanks for the reply, when I signed up for my wife’s, I entered her direct debit details, but was still logged into my EE account.

I think I’ll still call, as mentioned by quantumecho, is sales the best number to call?

Stewart

[XRaySpeX]

Try calling CS on the Freephone no. in my sig.

[StuMcBill1]

So, I’ve just called - they can’t find a record of any of our orders.