Activating new sim

[NDrury7]

I've just got a new sim only contract and received the new sim today. My old one appears to have been deactivated (no service) so I'm not able to receive the text with the 6 digit pin to activate the new sim. How can I go about activating the sim without being able to call EE?

[Raj5510]

Yes

[Raj5510]

Yes

[Leanne_T]

Hi @Mocanu 

Could you provide some further details for your query? 

Leanne 🙂

[Maharabid174]

New Sim activate 

[Leanne_T]

Hi @Maharabid174 

Thanks for coming here. 

Is this a brand new EE SIM card or a replacement? 

Leanne 🙂

[Dragon19]

How do I  activate my new SIM card

[Dragon19]

No 

[Christopher_G]

Hi @Dragon19 

Welcome to the community. 🙂

Is it a brand new SIM or is it a replacement? If it's a replacement, what was the reason for it?

Have you tried just popping the SIM in?

Chris

[Dragon19]

It’s a brand new sim and yes I have tried just putting it in my phone but it doesn’t work
Sent from my iPad

[Christopher_G]

OK, thanks @Dragon19 

They're usually pre-registered. Are you using it in an EE/unlocked device?

Chris