Activating a replacement SIM

[tomi676]

I have exactly the same problem now. I’ve ordered new sim when I insert new sim obviously there is no service at all and how I supposed to receive a PIN number without signal? That is ridiculous. Big brain EE. 

[bristolian]

Post moved to a new thread.

What was the reason for ordering a replacement SIM, and how did you do so?

Only one SIM can be active on any given mobile number at a given time, so depending on the reasons, it could potentially be perfectly normal for an existing SIM to be deactivated.

Explaining your circumstances in full will enable better advice.

[XRaySpeX]

Why obviously? It's not obvious to me. New SIMs should work straightaway in UK. Are you abroad?

[tomi676]

I change to the eSIM so my old SIM card stopped working because of new eSIM activation, the after that I have a problem with iMessage and FaceTime (stopped working after eSIM activation) So I’ve deleted eSIM and rebooted completely iPhone and after that I could download eSIM from EE app but since I deleted previous eSIM I couldn’t receive PIN number, so I’ve ordered new physical SIM card (I ordered as a replacement) so I thought that would be pre activated. But no when I put it in my phone there is no service like with the eSIM I need to give a PIN number. 

[Matt_124]

EE Customer Services can send a SIM replacement out if you call 150, or if you can go to an EE Store with a UK Driving License or any Full (Book) Passport they can give you an activated replacement on the day.

[tomi676]

Can they activate this sim I currently have (new fresh one replacement)?

[Michael_D · Accepted solution]

If you give the team a call from another phone, they can look to see if that one can be activated for you @tomi676.

If they have any trouble activating it, they'll run through either sending you another one or if you wanted to go to store.

Michael