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Activating a replacement SIM

tomi676
Established Contributor
Established Contributor

‎13-05-2025 05:27 PM - last edited on ‎13-05-2025 06:07 PM by

I have exactly the same problem now. I’ve ordered new sim when I insert new sim obviously there is no service at all and how I supposed to receive a PIN number without signal? That is ridiculous. Big brain EE. 

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5 REPLIES 5
bristolian
EE Community Star
EE Community Star

‎13-05-2025 05:50 PM

Post moved to a new thread.

What was the reason for ordering a replacement SIM, and how did you do so?

Only one SIM can be active on any given mobile number at a given time, so depending on the reasons, it could potentially be perfectly normal for an existing SIM to be deactivated.

Explaining your circumstances in full will enable better advice.

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XRaySpeX
EE Community Star
EE Community Star

‎13-05-2025 06:37 PM

Why obviously? It's not obvious to me. New SIMs should work straightaway in UK. Are you abroad?

If you think I helped please feel free to hit the "Thumbs Up" button below.

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tomi676
Established Contributor
Established Contributor
In response to XRaySpeX

‎13-05-2025 08:14 PM

I change to the eSIM so my old SIM card stopped working because of new eSIM activation, the after that I have a problem with iMessage and FaceTime (stopped working after eSIM activation) So I’ve deleted eSIM and rebooted completely iPhone and after that I could download eSIM from EE app but since I deleted previous eSIM I couldn’t receive PIN number, so I’ve ordered new physical SIM card (I ordered as a replacement) so I thought that would be pre activated. But no when I put it in my phone there is no service like with the eSIM I need to give a PIN number. 

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Matt_124
EE Community Star
EE Community Star
In response to tomi676

‎13-05-2025 08:29 PM - edited ‎13-05-2025 08:29 PM

EE Customer Services can send a SIM replacement out if you call 150, or if you can go to an EE Store with a UK Driving License or any Full (Book) Passport they can give you an activated replacement on the day.

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tomi676
Established Contributor
Established Contributor
In response to Matt_124

‎13-05-2025 08:31 PM

Can they activate this sim I currently have (new fresh one replacement)?

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