Accidentally ordered replacement sim

[Ste4lthy007]

Hello I accidentally ordered a replacment sim through my ee account and I don't actually need a new one. I have a pay g sim and I have no payment methods on my account. It says it will charge 1.50 but again I have no payment methods linked to my account. Will I get another email or text message saying it will be cancelled because of my funds. So far I haven't but I don't need the replacment sim anyway. My current sim hadnt been deactivated but I still have an email saying thank you for ordering a replacement sim. (Attached below). Can someone give me an answer because there's literally nothing on the community or even the Internet about this subject.

 

[Chris_B]

@Ste4lthy007   Wait and see if it turns up.    If EE do send you one the next time you top up EE will take £1.50 from that top up.    I wouldn’t worry about it until a sim turns up.   You could call customer services and see if you can cancel this order,   don’t forget you need credit on your account to pay a flat rate fee to call customer services. 

[Ste4lthy007]

What do I do if it does turn up do i chuck it or will it not come at all? 

[Christopher_G]

Did you cancel the order, @Ste4lthy007?

If your old SIM is working, just keep using that.

Chris

[Ste4lthy007 · Accepted solution]

I got a sms saying that the orders been cancelled for no credit but its all fixed now thanks anyways. And yes I am still using the old sim.

[Christopher_G]

Thanks for letting us know, @Ste4lthy007 🙂

Chris