Apologies for not replying sooner. I telephoned EE regarding the non
arrival of the replacement simcard. After some confusion I was told that
the reason I had not received the card was because I was not
registered with EE. I replied that was nonsense as I had an account number
and a subscription package paid by Direct Debit. The reply was that though
I had an account with EE they had no record of my address so did not know
where to send the replacement card. There was no explanation as to why my
request for a simcard had been approved but that it could only be
delivered once I had registered with EE. However, the registration
procedure was carried out over the phone and the replacement card arrived
within 48 hours, ten days after the initial approval. Perhaps EE
should make it clear that despite having an account with them, a
subscription package and an email address you still needed to go through
the registration procedure with them.
