6 digit code

[CallumTimmins]

I am in the process of changing provider my last provider stopped yesterday at around midday so I’ve gone around 24 hours not mobile data I want to link my number in the EE app to get access to the eSIM but when i type my number it says to put in a 6 digit code but it never sends me a code the number I put in is 100% correct but the number never gets sent so I can’t get past that screen

[Alex_H · Accepted solution]

Hi @CallumTimmins,

Welcome to the EE Community

If I have understood correctly, you have transferred your number to us, cutting off your previous network SIM, but have not downloaded the eSIM from your EE online account? So you have no signal on your phone currently?

When selecting the eSIM option during your order, your order should already be linked to your account during that process allowing you to download the SIM. Are you able to download it using the link in your email order confirmation? 

If this is not working, without an active SIM to receive the one time PIN to verify your number for the online account, you would need to give us a call so our team can help with linking up your account for the eSIM.

Alex

[CallumTimmins]

So I never received the order confirmation just the your plan email it said i needed to link my number in the app when I put the number in it wont send me the code for verification i also tried to call EE but it won’t let me call anyone either now this number seems to be not working which could be the reason why I can’t get the 6 didgit code seem to be a bit stuck here 

[Alex_H]

@CallumTimmins If you haven't been able to complete setup via the app or website for the eSIM, unfortunately you will need to get in touch from another phone as currently it sounds like your phone has no SIM to be able to make calls. Once you are able to get in touch our team will be able to link your account and help download your eSIM to your phone so you are up and running.

Alex