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Unable to make calls

KenPaterson
Investigator
Investigator

‎30-04-2025 08:27 AM - last edited on ‎30-04-2025 09:46 AM by EE Community Moderator

I use wifi when I am in my house in Portugal to use internet, no problem browsing in the house or by using mobile data out the house.  I want to use my IPhone to make UK calls in and out of the house, the phone does everything else it should do apart from be able to make calls.  It worked perfectly for several months until yesterday when I can't make any calls.  My wife has the same issue.

I can still use WhatsApp for calls but normal calls will not connect.

We both have roaming so no issues with that.

I hope this helps the experts.

Ken

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2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎30-04-2025 09:04 AM

Use of WhatsApp is the same as any other internet-app in proving an internet connection.

Can you confirm the following work when only connected via a mobile network and not WiFi... sending & receiving texts? Receiving calls?

Is there any difference in symptoms between calling in-country, and calling internationally (including to the UK)?

Are you & your wife connected to the same local network? And are the symptoms the same if you manually select a different local network?

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KenPaterson
Investigator
Investigator
In response to bristolian

‎30-04-2025 09:45 AM

Answers next to questions, thank you for trying to help

Use of WhatsApp is the same as any other internet-app in proving an internet connection. - OK I note that, thank you.

Can you confirm the following work when only connected via a mobile network and not WiFi... sending & receiving texts? Receiving calls?  I cannot make calls to UK or to a Portuguese number, regardless of whether or not I am connected to Wifi

Is there any difference in symptoms between calling in-country, and calling internationally (including to the UK)?  -  Can't make calls anywhere

Are you & your wife connected to the same local network? And are the symptoms the same if you manually select a different local network? - I can't see anything on my Iphone that indicates I can select a different local network.  I know I could do this with phones I had in the past but nothing shows on my current Iphone, same with my wife's phone.

As I said previously, everything worked perfectly for many months until yesterday.

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