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Unable to call Australian numbers

gdev1
Explorer

I also have this issue. 

I am receiving text messages but i am unable to call australian numbers with my sim, i have the inclusive add on for roaming zone 1 and my data works. its just calling numbers. 

Did you manage to find a solution?

 

4 REPLIES 4
Schockwave
EE Community Star
EE Community Star

Hello @gdev1 ,

Welcome to the community,

Have you tried doing a manual search for a network, rather than using automatic network?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

I have just tried that, and changed it from optus to telstra and still no luck. 

I can receive calls and text messages, use my data i am just unable to make phone calls to local numbers (I always include the local dialling code).

Any other suggestions? 

Thanks 

Georgina 

bristolian
EE Community Star
EE Community Star

Can you call UK-based numbers? Have you been able to call Australian numbers on this visit previously?

What happens when you try calling Aussie-numbers?

Christopher_G
EE Community Support Team

Hi @gdev1 

Which make and model phone are you using?

Chris