trying cancel contract from abroad, " you have no access to this number" on call

[jwch328]

Hello Im Jaewon. Im trying to call customer service from Netherlands to cancel EE contract due to leaving UK. However, when ever i call +44 7953 966250 It said "you have no access to this number" all the time. I have tried switch network provider menually but doesn't work. I have roaming pass and roaming data is totally fine so confusing. I hope someone let me know the solution to cancel this contract asap 🥲 Im currently using iphone12 pro and monthly contract with raonming pass ! 

[Schockwave]

Hello @jwch328 ,

Welcome to the community,

You can try contacting customer service using the numbers in my signature to cancel your contract, which you have to give 30 days notice and will be liable for the remaining of your contract minus 4%.

[XRaySpeX]

@jwch328 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.