22-12-2024 04:23 PM
Hi, I'm on a pay monthly contract and texted roaming to 150 to activate roaming whilst i was still in the UK. I'm in Cyprus and my pixel 9 pro registered on a local network when i first turned it on. Signal was strong and the network showed as 5G. Data icon showed an "R" which i guess means roaming. I received a welcome text message from ee saying i'll automatically pay 2.47 daily to access my uk plan (5gb data, unlimited texts, unlimited minutes). I can't make or receive any calls to/from local mobiles. I can browse the web so data roaming is working. I can call ee customer support on a uk number and that works, but they're closed today. I've tried restarting my device, switching auto network selection to manual and choosing various networks. Same behaviour every time. My spending cap is on and set to £50. Anything else I can try? - thank you
22-12-2024 06:05 PM
You mention in your first post that you can't make or receive calls from local numbers. Can you receive calls from UK numbers?
Both calls would be routed through EE's UK network first before being sent to your roaming network.