how do I get customer service - or set iup roaming?

richford · ‎03-11-2025

I tried trying text roaming as requested to 150.

They said "Just grab a Pass" Unfortunately there is absolutely no information as to how to actually go about "grabbing a pass"

It says it's £25.00 for seven days.. Great - let's go then! - but how?? I've tried the website and there is zero information there either.

I'm a bit concerned because last time I went abroad customer service said I was "all set" only to find that I couldn't use the phone at all when I got to Canada .

Does anyone have a link to a place where I can actually sort this out - or some trick I can use to actually talk to a real person at EE?

XRaySpeX · ‎03-11-2025

Are you still in UK or have you gone abroad? If so, where?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎03-11-2025

You mentioned texting ROAMING to 150, but assuming you did this in the UK, what did you receive by response?

I presume that "they said "Just grab a Pass" was the comment made by a CS agent when you spoke to them? Or was that the text reply you received? That would be a bit unusual if so.

Other advice does depend on answers to XRaySpeX questions above.