calls to this number are barred (calling from US on UK mobile), driving me mad

[dougie329]

Hi, in the US currently on holiday. UK registered mobile, iphone 16. Everytime I try and call out any number either UK or US or any it says 'calls to this number are barred'. Support are useless. Had the same thing when in China 3 weeks ago. They couldn't resolve then. I cannot use my phone at all for calls out. Calls can come in fine. It is a business mobile, not that it should make a difference.

Billing upto date, roaming activated, spend cap set to £100 so not that. No reason why it shouldn't work. They assured me it would work but doesn't.

Anyone had this before? help greatly appreciated.

[bristolian]

Disprove a local network issue, and potentially resolve, by using manual network selection rather than auto.

Test outbound calls on as many as possible.

International call bar would be unusual to affect both in-country & back-to-UK, but something else to eliminate. That may need CS.

[dougie329]

tried all other available networks manually. Still cannot make outbound calls. Same issue 'calls to this number are barred from your phone'.

I just don't get it. 

[Rach_H · Accepted solution]

Hi @dougie329,

Welcome to the Community!

I'm sorry to hear that manually switching networks hasn't helped with the troule you're having, and I can understand your concern. I'd recommend getting in touch with our Technical experts who can look further into why this is happening.

Rach

[Lucymh6]

What was the solution to this? I have spoken to EE and I’m still having this problem. They can’t see any issues and even changed my contract as thought it might be connected to Canada and US retiring 3G network. 

it’s driving me crazy every time I try to make a call the voice just says “calls to this number are barred from your phone. I’m sorry. Goodbye.”

I’ve been through every possible setting and can’t see what on earth the issue is. I have roaming enabled and am able to access data fine, it’s just my calls!

[Katie_J]

Hi @Lucymh6. 

Thanks for coming here. 

Could I please just check you have tried manually connecting to another available network?

Are you aware if a ticket was raised to our Level 2 team?

Speak soon, 

Katie

[Lucymh6]

Hi Katie,

Yes I have tried manually selecting a different network.

I’m not sure it was sent to a level 2 person. I just spoke to a guide when I called EE and he changed my contract.

[Katie_J]

Thanks so much for confirming @Lucymh6. 

Are you still in the US?

Katie

[Lucymh6]

Canada but yes.

[Katie_J]

Hi @Lucymh6. 

Our technical care team are able to complete full diagnostics whilst you are abroad and raise a ticket for further investigation. 

If possible please give them a call from another device. 

Katie