Roaming

A place to ask questions and share tips about using your phone abroad.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 3852 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

EE_Beach_7328.jpg
JordanTA by EE Knowledge Specialist
  • 44571 Views
  • 290 replies
  • 89 Helpful

Can't call from abroad

Help, I am in Australia with roaming and data packs with a good signal but can't call or text. Have text Roaming to 150 but just get a message about spend cap preventing text from being answered.  Any ideas as I need to call a doctor! Thanks.

Resolved! Ee roaming

Received text for free ee roaming text came from 111 stated free roaming for house so I have two accounts should this be added to both? Thanks

lbooton by Explorer
  • 212 Views
  • 5 replies
  • 7 Helpful

Using my Smart Benefit Roam Abroad Pass

My package has a Roam Aboard Pass as part of my smart benefits and I would like to use it for a trip to Oz but cannot find anywhere whether that is possible or how I do it

Re: It's impossible to speak with a human at EE.

I am abroad, i have full roam, but not Sri Lanka, so not that "full". bought a 24 hour pass, hasnt activated, Cant get help over chat because this is a "technical" issue and requires a human. Call 150, get sent a text that promises a speedy resolutio...

Resolved! Roaming Pass ROW in Canada

I am currently on an all rounder plan and using my inclusive extra for TNT Sport. I’m going to Canada next week and wanted to know if I can just text “ROAMING” to 150, pay £25 and then use my UK allowances for calls, text and data in Canada? 

My Roaming is blocked

I’m currently in Turkey with my wife and we are both on the all rounder sim set to Roaming pass, I’ve tried contacting EE and made a web complaint, our problem is that we have no data or calls access, I’ve tried every number possible to EE but just b...

Raining in Europe, two devices.

I have my main phone, my partner has a second phone and I normally gift data. I’ve managed to buy an add on for £15.00 for 7 days for my phone but can’t get the £15.00 for the second phone, just seen to be going round in circles. Any ideas ? Thank yo...

Resolved! Abroad With EE Son Can't Buy Pass On Website Unlike Me

Hello I am abroad in Spain and my 2 of my sons are on the exact same contract with same settings, one has been able to buy the pass but he tried to do it in the same way on his brother's phone but was unable to. Tried to contact customer support, sai...

Roaming All Rounder (pre Aug 24)

Today I have received the following test message from EE:Hi from EE. Weve recently made some changes to our Roaming Inclusive Extras. You can select either EU roaming or our new Zone 1 option which covers 33 popular destinations. For now we'll apply ...

allyhyne by Visitor
  • 312 Views
  • 4 replies
  • 1 Helpful