Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by • EE Community Support Team
  • 16967 Views
  • 2 replies
  • 13 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by • EE Community Support Team
  • 11864 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by • EE Knowledge Specialist
  • 87654 Views
  • 293 replies
  • 90 Helpful

Resolved! Calling support from USA

Hi,I’m trying to phone EE support form the USA but can’t seem to get through. The call disconnects after around a minute while on the automated line.Phone and sim fully working and I have the roaming pass with no other issues.The live chat doesn’t ap...

Resolved! Not receiving calls when in Greece

Hi, I need some help urgently. I am in Greece for over a month now and both my EE mobile numbers cannot receive calls at all. I had texted ROAMING and ABROAD to 150 about a month ago, someone managed to make a call in one of the numbers, resolved the...

JohnBone by • Explorer
  • 883 Views
  • 2 replies
  • 0 Helpful

No signal abroad

Hello, currently in Tunisia and haven’t had signal for the past 3 days I’ve tried everything, changing signal to 4g, automatically changing providers out of the three I can choose one sometime picks up but with no bars, my partner has full signal, I’...

AaronH94 by • Explorer
  • 1589 Views
  • 6 replies
  • 1 Helpful

Roaming in France

I had roamimg when I arrived in France for few days but how it stopped working and I want to add myself on the day pass but I can't even send message to 50. Can someone help as I can't call or use data?

SimonaF1 by • Visitor
  • 585 Views
  • 2 replies
  • 0 Helpful

Resolved! Roaming in France, Spain and to France

-Dear, I am monthly plan payer.  I will travel to the following places for 10 days in EU:-Paris, France on Sep 11-15Barcelona on Sep 15-17;France on Sep 17-Sep 21 and back in UK on Sep 21.I want to join "per day" plan, please advise how.  Do I need t...

AdaSo by • Explorer
  • 700 Views
  • 1 replies
  • 2 Helpful

Resolved! roam abroad included extra

Hi, off to Florida next week, i have roaming as a included extra. what allowance for data do i have while in Florida. I have unlimited data in the uk. Cheers Paul.

midge69 by • Investigator
  • 584 Views
  • 1 replies
  • 2 Helpful

Resolved! Turkey Receiving Texts

I’m abroad in Turkey. need to receive texts via UK  for two factor  authentication purposes to continue running my business in UKI’ve tried calling EE customer service from abroad number but it’s going to voicemail. It’s driving me slightly mad as ca...

Blondie9 by • Visitor
  • 2715 Views
  • 2 replies
  • 3 Helpful

Linking to Albania network

Hi all, going to Corfu shortly and heard tales about phone automatically linking to Albania network in the area we're going to, and having high charges! Not technically minded at all. Have a samsung A52s. Can anyone give me a step by step idiots guid...

Susan171 by • Visitor
  • 1255 Views
  • 2 replies
  • 6 Helpful

Network Selection on EE not showing EE

I have come to Morocco for a holiday and I use my EE sim for work calls. I have paid extra to have calls working abroad and have bought an e Sim for mobile data usage with the e Sim with Orange.I have an iPhone 15 Pro Max. When I go into Network Sele...

Solo0121 by • Investigator
  • 2529 Views
  • 7 replies
  • 1 Helpful