The EE Community

EE ESN mast is the neighbour from hell

Since the (Airwaves) mast in our yard has the new EE ESN antennas fitted in February, the weak EE signal we got from a small mast 2km away has been totally wiped out.Our phones see the EE (forbidden) signal as public EE and appear to join the network...

Upgrading to a sim contract, will I have to change the SIM card

I have come to the end of my current EE contract which is £32 and want to change to an exclusive online offer which will make my monthly payments significantly cheaper. However, I have added the product through the upgrade route to my basket and it i...

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Digital Voice distribution over ethernet

I currently have  a BT broadband and voice service. From the BT box, the voice cable is directly wired inside the BT box to the back of my Cat 5 cabling distribution panel and connected to 4 sockets, providing me with 4 live extensions to distribute ...

Can't activate my Google AI Pro

Hi, I've not been a EE customer for long. I joined a week ago and since then I am trying to activate my Google AI Pro add-on with no success. I am on a Unlimited Full Works Plan. For the past week I tried to activate my add-on through the app/website...

Remote control

I got a second tv box for another room should it come with a tv remote ?

Problem applying for a job online

Hi, I am applying for a customer service role with EE.  I have completed all of the information but when it comes to the 'Skills' tab, it won't open up for me to complete it so I can't submit my application.  Can anyone advise me what I need to do? 

Order - Code not provided

Does anyone know how this may have happened with a new phone I ordered where dpd tried to deliver it when nobody was home and they sent it back to EE because no Code could be provided 

S25 offer, watch and buds.

Morning all, I apologise if this has been covered, but i've had a search and couldn't find anything.My question is, on the recent offer for the S25 upgrade for a Galaxy watch and buds, I completed an online claim and eventually  received the watch. B...

I have 4 devices on my account and one does not allow upgrade

I have 4 devices as above three numbers are listed with the device next to it and one (my personal phone), just shows the number and not device. I have not upgraded this phone for over 6 years so thought it was about time, i can upgrade/change plan e...