Using phone like at home while in eu

[Martinl17]

I'm having trouble accessing my account here in tenerife. Ran out of codes they can send, not able to telephone ee all numbers I gave called are not connecting. Couple hours today trying and more time other days. From what I've read all I need to do is ad spend cap so 2.47 can be taken out for a days usage. What can I do can't use phone when I am out of wifi area and I need to contact people I'm meeting tomorrow when I'm near by

[XRaySpeX · Accepted solution]

@Martinl17 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[Martinl17]

I appreciate your help this solution worked I'm up and running now.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.