Urgent help for roaming abroad

[Leely]

I am in Vietnam and trying to get a roaming pass! 
all of the solutions I’ve read in other forum posts don’t work. 
phone rings dead via 150 , +44 800 9566000, +44 7953 966

no response on the text 150 when I text ROAMINGDATA 

ZERO help on the app. 

this is ridiculous being a line traveler and having rely on WiFi with no means of communication with EE. 

any help please? Urgent. 

thank you 

[Rach_H]

Hi @Leely,

Welcome to the Community!

I'm so sorry to hear about the trouble you're having using your phone while you're away. Did you reach out to our team before you travelling to ensure that your phone was set up for Roaming?

Rach

[XRaySpeX]

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[bristolian]

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@Leely wrote:

I am in Vietnam and trying to get a roaming pass! 
all of the solutions I’ve read in other forum posts don’t work.

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Can you be more specific about what you've tried thus far? You may not have read all the potential fixes, but if you can explain what you have tried, there may be other options.