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Urgent: Unable to Make or Receive Calls While Abroad (Currently in India)

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Charan1
Investigator
Investigator

‎05-10-2025 02:29 AM

Dear EE Support Team,

 

I am currently on holiday in India and have been unable to make or receive any calls for over two weeks. My phone shows no service, and I have been unable to reach EE support through 150 or any of your other contact numbers.

 

I understand that I have not opted for the India roaming package, but I would still like to be able to receive calls and understand that this may incur charges. I also have a £10 spend cap in place.

 

Unfortunately, as my calls appear to be completely suspended, I have no way to contact EE directly by phone. I have also tried to use the EE app and online help, but I keep being redirected to “call us,” which I am unable to do. I even tried calling the support number from another phone, but the call dropped after a long wait.

 

Could someone from EE please get in touch with me urgently to help restore my ability to receive calls, or advise on how I can speak to someone online?

 

Thank you for your understanding and assistance.

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Christopher_G
EE Community Support Team
In response to Charan1

‎06-10-2025 06:16 PM

Thanks, @Charan1 

There's an international number on our Contact Us from Abroad help page. I appreciate that it may be difficult to do, but, if you can find another phone to call from, I recommend calling that so our support team can check your account and help get you connected.

Chris